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Safety Concerns and Privacy Policy </ |
| Q.- |
How secure is it to
give my credit card over the Internet? |
| A.- |
It is extremely secure to
send your credit card over the Internet.
Our casino uses state-of-the-art encryption
in our software, which is virtually impossible
to crack. Banks use encryption software
for all their transactions over the Internet. |
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| Q.- |
Is my real name available
for other players to see? |
| A.- |
We will never expose any of
your personal information to other players
- your privacy is guaranteed. |
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| Q.- |
Do you sell lists
of players to third parties for promotional
or other purposes? |
| A.- |
Our Customer Information Policy
pledges that any details disclosed by the
player will not be sold or distributed to
a third party. You can rest assured that
no one will annoy you with any form of solicitation. |
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| Q.- |
Can other players
access my account? |
| A.- |
The system is password protected,
this authenticates the player's identity
before any restricted operations can be
accessed. You and our support team are the
only ones with access to your account. Do
not reveal your user name or password to
anybody. |
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Legality of Gambling </ |
| Q.- |
If I am from Canada, can I play
in your casino? |
| A.- |
You will not be able to play using Real
Money because our casino is void in Canada.
However, you are welcome to play off-line
for fun. If you still try to purchase credits
we will cancel your purchase request |
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| Q.- |
Is it legal to play in your Internet
casino from my country? |
| A.- |
Laws vary from jurisdiction to jurisdiction.
We cannot be responsible for the laws in
your location. Please contact your local
authorities for up to date information on
the legality of Internet gaming in your
jurisdiction. |
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Game Fairness and Odds </ |
| Q.- |
What are the odds of the games? |
| A.- |
Our Casino offers the same odds to those
found in Las Vegas. Our extensive selection
of video poker games offer up to 99% paybacks. |
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| Q.- |
How can I be sure the games are
fair? |
| A.- |
All software has met strict criteria to
guarantee fairness for our users. In addition
each individual game (hand, spin, etc.)
is recorded in the Casino Server and is
easily accessed by our Customer Support
Team at your request. |
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Getting Started </ |
| A.- |
Simple Download and Installation
instructions: |
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Click on any one of the Download links
on our website to download our FREE software
for MS Windows 95, 98, NT, 2000, and Macintosh. |
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At the prompt select «Save it to
disk». Please make sure that you remember
the name of the file and where you are saving
it. |
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When the file has been downloaded, double
click on its icon. |
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Follow the instructions on the screen. |
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After the installation is completed, an
icon of our casino will appear right on
your desktop. Our casino will also be included
in your Programs group in the Start menu. |
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Start our casino and enjoy!. |
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| Q.- |
How do I register? |
| A.- |
You can register directly from the casino
software.
To register from the casino software: |
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Click on the «Real
Play» button. |
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Click on «Register
Now» to load the registration
form.
Or to register within a Free Mode
Game. |
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Click on the «Bank»
button. |
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Click on «Play
for real money now» then ... |
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Click on «Register
Now» to load the registration
form. |
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| Q.- |
How do I purchase Credits to play
for real? |
| A.- |
To purchase credits or chips from the
casino software, click on any bank button.
Choose your payment method: |
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Fill out the Casino
Credit form. |
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Click on «OK»
and Good Luck! |
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| Q.- |
Can I play the games for free? |
| A.- |
Yes. You are welcome to try our games
with no obligations for as long as you wish.
When you are ready to play for real, simply
register to open a real account. |
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| Q.- |
How do I get free credits? |
| A.- |
From the casino software, click on «Free
Play». |
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Enter the amount of
Free Play Chips you wish to play with. |
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Click on «OK»
and enjoy! |
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Purchase Credits and Payouts
</ |
| Q.- |
How do I purchase Credits to play
for real? |
| A.- |
To purchase credits or chips from the
casino software,
click on any bank button. |
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Choose your payment
method. |
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Fill out the Casino
Credit form. |
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Click on «OK»
and Good Luck! |
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To purchase credits or chips from the
casino software, click on any bank button.
Credit Card is the fastest way of purchasing
your credits. |
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| Q.- |
How do I collect my winnings? |
| A.- |
Our casino processes all payouts on a
daily basis. Payouts will be sent to players
according to the payment methods used to
buy chips, within 3 business days. For all
purchases made by credit card, we will credit
your wins to your credit card up to your
purchase amounts and all overages will be
paid by check. Click
here to find out more about payouts.
Please note Visa and Mastercard may not
allow us to credit your credit card. In
such a situation we will send your cash
out amount in full by check. |
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Technical Issues </ |
| Q.- |
What are the recommended
minimum system specifications? |
| A.- |
IBM PC-compatible computer.
Windows 98/95/NT, 2000, XP and Macintosh.
Pentium 100 MHz.
16 MB RAM.
16-bit color video card (800x600 resolution
mode).
VGA screen.
20 MB hard drive space. |
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| Q.- |
Do I need to be connected
to the Internet to play? |
| A.- |
If you are playing for free,
you do not need to be connected to the Internet;
however, you do need to be connected to
our casino server in order to play for real
money. |
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| Q.- |
Do I have to call
overseas to play at your casino? |
| A.- |
You do NOT need to call overseas
to play in our casino. All you need to do
is connect to the Internet in the way you
usually do to browse the web. We guarantee
that you won't receive any hidden telephone
charges as a result of playing in our casino. |
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| Q.- |
I downloaded the CasinoSetup.exe
file but it is truncated or corrupt. |
| A.- |
The original download file
may have been altered during the download
process. Please delete the corrupt file
and try downloading it again. This error
can occur during high Internet traffic hours
such as evenings and weekends. Try downloading
at a slower time, such as weekdays. If the
problem persists, please contact our Customer
Support Team and they will be happy to assist
you. |
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| Q.- |
I try to login but
I can't connect to the casino server. What
is the problem? |
| A.- |
Make sure to write your User
Name and Password properly. Make sure your
computer is connected to the Internet. To
test your Internet connection, start your
preferred browser (ex: Netscape or Internet
Explorer) and try to visit any website (ex:
www.yahoo.com).
If you have difficulty to connect to the
Internet, please contact your local Internet
provider. If you are connected to the Internet
and you still can’t login to our Casino
Server, please contact our Customer Support
Team. |
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| Q.- |
I was in the middle
of a game and I lost the connection, what
happened to the game? |
| A.- |
We take great care to make
sure that our servers offer the highest
level of reliability to our players. Most
of the time if you lose your connection
to the games the error occurred somewhere
between your computer and our server. Our
server always records the game results,
which our Customer Support Team can easily
track.
If this problem persists, please contact
your local Internet provider. If you experience
a problem as a result of this unfortunate
loss of connection, please contact our Customer
Support Team AS SOON AS THE ERROR OCCURS
and explain in detail what happened. Please
be sure to include your username along with
a detailed description. |
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Password and Account Info </ |
| Q.- |
I forgot my password.
How can I get it back? |
| A.- |
E-mail our Customer Support
Team with the following details:
Title of e-mail: Recover Password
Content:
User Name
Full Name
Address
Zip / Postal Code
Our Customer Support Team will e-mail you
with your hint question you chose when you
first registered. Reply to the e-mail with
the correct answer and the Customer Support
Team will e-mail you your secret password.
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| Q.- |
How can I change my
Password? |
| A.- |
>From the software, in
Real Play mode:
-Click on «My Account» from
the top menu.
-Select «Change Password».
-Enter your OLD password
-Enter your NEW password
-Re-Enter your NEW password to confirm.
-Click "OK". |
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| Q.- |
How can I view my
Account Info? |
| A.- |
>From the software, in
Real Play mode:
-Click on «My Account» from
the top menu
-Select «View Account Info» |
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| Q.- |
How can I change Account
Info? |
| A.- |
>From the software, in
Real Play mode:
-Click on «My Account» from
the top menu
-Select «Change Account Info»
-Enter your NEW information
-Click "OK" |
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You can e-mail your questions to our Customer
Support Team < |
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Luxurious
Tuesdays for existing players: |
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Every
Single Tuesday, you will automatically
be credited with a 15% bonus on your first deposit
from Tuesday
at 10:00 am GMT and Wednesday at 4:00 am GMT (up
to $100 FREE) |
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Download
Now... |
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All Poker Games Internet Casino offers online casino games to play for free or real money. Play Blackjack, Slots, Roulette, Keno, 3Hand Poker, 10Hand Poker, Video Poker, Baccarat, Craps and many more games. |
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